Refund Policy – codeloop.store

Effective Date: August 24, 2025
Last Updated: August 24, 2025

At codeloop.store, we sell digital products including themes, scripts, and plugins. Due to the nature of digital goods, our refund policy is different from that of physical products. Please read this policy carefully before making a purchase. By purchasing from our Website, you acknowledge and agree to the terms outlined below.

1. General Policy

  • All sales of digital products on codeloop.store are final.
  • Once a product has been downloaded, accessed, or activated, no refunds will be issued.
  • This policy is in place to protect our intellectual property, as digital goods cannot be “returned” once delivered.

2. Exceptions to the No-Refund Rule

Refunds may only be considered under the following circumstances:

  1. Technical Defects
    • If the purchased product is proven to be defective or corrupted.
    • Our support team must be given the opportunity to resolve the issue.
    • If we are unable to provide a working version of the product, a refund may be granted.
  2. Duplicate Purchase
    • If you accidentally purchase the same product more than once using the same account.
  3. Unauthorized Transactions
    • If a purchase was made fraudulently using your payment details without your consent, please contact us immediately.
    • We may require proof before processing a refund.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Change of mind after purchase.
  • Incompatibility with your hosting environment, CMS version, or third-party plugins (it is your responsibility to check product requirements before purchase).
  • Lack of knowledge or skills to install, configure, or use the product.
  • Claims that the product is no longer needed or not used.
  • Issues caused by conflicts with third-party software or hosting providers outside our control.

4. Support and Resolution Process

  • If you encounter an issue with your purchased product, please contact our support team at support@codeloop.store before requesting a refund.
  • Our team will work with you to resolve the issue by providing fixes, updates, or guidance.
  • Refunds will only be considered if our support team determines that the product is fundamentally unusable and cannot be fixed.

5. How to Request a Refund

To request a refund under the conditions listed above, you must:

  1. Contact our support team at support@codeloop.store within 7 days of purchase.
  2. Provide proof of purchase (order number, invoice, or payment confirmation).
  3. Clearly describe the issue and steps taken to resolve it.

We will review your request and respond within 5–7 business days.

6. Delivery of Refunds

  • Approved refunds will be processed back to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • We are not responsible for delays caused by third-party financial institutions.

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting on this page, with the updated “Last Updated” date shown above.

8. Contact Information

If you have any questions or need assistance regarding this Refund Policy, please contact us:

codeloop.store
Email: support@codeloop.store
Website: https://codeloop.store