FAQ
Frequently Asked Questions (FAQ) – codeloop.store
Welcome to the codeloop.store FAQ page.
Here, we’ve gathered the most common questions our customers ask, along with clear and detailed answers. If you don’t find your question here, feel free to contact us directly at support@codeloop.store.
1. General Questions
Q: What kind of products does codeloop.store offer?
A: We specialize in high-quality digital products such as website themes, scripts, and plugins. All products are digital downloads, meaning no physical items are shipped.
Q: Do I need an account to purchase products?
A: Yes, creating an account helps us keep your purchases safe and allows you to access your downloads and updates anytime.
Q: Can I try the product before purchasing?
A: Unfortunately, we do not provide free trials. However, each product page includes detailed descriptions, features, and screenshots to help you make an informed decision.
2. Orders & Payments
Q: What payment methods do you accept?
A: We accept secure online payments through major credit/debit cards and other payment gateways depending on your region.
Q: Is my payment information safe?
A: Absolutely. All payments are processed through trusted third-party gateways with encryption. We never store your card details.
Q: Can I request an invoice for my purchase?
A: Yes, invoices are automatically generated and sent to your registered email after every successful purchase.
3. Downloads & Access
Q: How do I download my purchased product?
A: Once your payment is confirmed, you will receive a download link in your account dashboard and by email.
Q: My download link isn’t working. What should I do?
A: First, try clearing your browser cache or using a different browser. If the issue persists, contact us at support@codeloop.store.
Q: Are updates included with my purchase?
A: Yes, product updates are provided free for the duration of your license. Updates may include new features, improvements, or bug fixes.
4. Licensing & Usage
Q: What type of license do I get with my purchase?
A: Each product comes with a standard license (single-use) unless otherwise stated. Extended or multiple-use licenses may be available for some products.
Q: Can I use the same product on multiple websites?
A: No, unless you purchase a license that explicitly allows multiple-site usage.
Q: Am I allowed to resell or share the product?
A: Absolutely not. Redistribution, resale, or sharing of our digital products violates our license agreement and may result in legal action.
5. Refunds & Cancellations
Q: Do you offer refunds?
A: Yes, we have a Refund Policy in place. Refunds may be granted if the product is faulty, not as described, or cannot be used as intended. Please check our Refund Policy page for full details.
Q: Can I cancel my order after payment?
A: Since all products are digital downloads, cancellations are generally not possible once the order is complete.
6. Support & Assistance
Q: Do you provide technical support?
A: Yes, our team provides dedicated support for installation, setup, and troubleshooting product-related issues.
Q: How long does support last?
A: Free support is provided for a fixed period (typically 6 months from purchase) depending on the product. Extended support may be available.
Q: How do I contact support?
A: Simply email us at support@codeloop.store with your order number and product details.
7. Other Questions
Q: Do you provide custom development services?
A: In some cases, yes. We can offer customization based on client needs. Contact us for details.
Q: Will the products work on any platform?
A: Each product description specifies the compatible platforms, CMS, or frameworks. Please check compatibility before purchasing.
Q: Do you offer discounts or promotions?
A: Yes, we occasionally run promotional campaigns. Subscribe to our newsletter or check our website for updates.
Still Have Questions?
If you didn’t find the answer you were looking for, please don’t hesitate to contact us:
Email: support@codeloop.store
Website: https://codeloop.store
We’re always here to help.